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Q: Help! A pipe has burst in my home, what do I do?

A: Hopefully you never find yourself in a situation like this, but if you do there are a few steps you can right away take to lessen potential damage to your home.

One thing you can do proactively now, is find out where the water shut-off valve in your home is located. In the event of an emergency, shutting off the water immediately can mean the difference between dealing with a controlled situation, or an all-out flood. If there is any electrical equipment or outlets that you think may have been affected by the water, DO NOT touch them! You’ll probably want to switch your electrical breakers off as well if water has risen to such a height. Switching off your central heating system is also recommended.

If you’re able to, collect water at the source of the leak with towels so your floors can start to dry out. If the leak is coming from above place a bucket underneath. If the ceiling is starting to bulge, it may be good to pierce the ceiling with a broom handle at the lowest point of the bulge to release built up water. Airing out the room by opening doors/windows will help the water to evaporate and dry faster.

Most importantly though, if you find yourself in a situation where water is leaking inside your home – call
Marvel Plumbing 604-729-3864 day or night!

Q: Why is my water pressure so low?

A: There could be a few reasons. We’d recommend first checking with your neighbours to see if you’re not the only one experiencing this. There may be construction going on near you that’s affecting the water pressure in your area. You can also call 3-1-1 if you’re in Vancouver to investigate this further with the City.

If there isn’t any construction going on nearby and this problem is limited only to your household, calling a plumber is the next appropriate step, as there may be airlock in the pipes or another internal problem.

Q: Can’t I just use a drain cleaner to clear a clogged sink?

A: Many products in your local supermarket or home improvement store contain harsh corrosive chemicals that may clear a clog in the short term, but can cause serious damage to your pipes in the long term. We never recommend using these types of drain cleaning solutions. There are products available that contain a mixture of good bacteria and natural enzymes, which will break down biodegradable material such as food or hair without damaging your pipes. The right product should only require you to use a small amount to get things moving again. If that still doesn’t work, give us a call and we’ll happily troubleshoot the problem for you!

Q: How can I conserve more water?

A: A fantastic question! There’s a lot you can do to lower the water usage in your home. A good place to start is first checking your water pressure. If you’re above 60 PSI, that’s excessive water usage and you probably need to have a pressure reducing valve installed. Check with your city as well to see what the average water usage is for your street.

Installing a spring-loaded timer to your exterior faucet will prevent you from over-watering your lawn in the summertime, and is an inexpensive way to safeguard for this common problem.

Low-flow toilets are also available everywhere now, and are very affordable. These toilets can save the average household 25% of their annual water consumption! Having a good flapper on your toilet will also help to make sure the right amount is filling and flushing your tank.

Finally, it’s time to fix that leaky faucet – over the course of a year, a single dripping tap can leak enough water to fill a 3,000 gallon jet-refuelling truck!



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